At Sally Elessawy, we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and the choices you have when using sallyelessawy.com.
1. Information We Collect
When you visit our website, create an account, place an order, subscribe to our communications, or contact us, we may collect information such as:
- Your name
- Email address
- Phone number
- Billing and shipping address
- Order and purchase information
- Account information
- Payment-related information
- Device, browser, and IP address information
- Information you voluntarily provide when contacting customer support
Payment information may be processed securely by third-party payment providers. We do not necessarily store your complete payment card details on our servers.
2. How We Use Your Information
We may use your information to:
- Process and deliver your orders
- Confirm payments and transactions
- Provide order and shipping updates
- Respond to customer service requests
- Manage returns, refunds, and exchanges
- Improve our website, products, and customer experience
- Prevent fraud and maintain website security
- Send promotional communications where you have chosen to receive them
- Meet applicable legal and administrative requirements
We only use personal information for legitimate business purposes connected with providing and improving our services.
3. How We Share Your Information
We do not sell your personal information.
We may share necessary information with trusted service providers that help us operate our business, including:
- Payment processors
- Shipping and delivery partners
- Website hosting providers
- Email and communication services
- Analytics and website performance providers
- Fraud prevention and security services
These providers receive only the information reasonably necessary to perform their services.
We may also disclose information where required by law, regulation, legal process, or to protect our rights, customers, or business.
4. Cookies & Website Technologies
Our website may use cookies and similar technologies to provide essential website functionality, remember your preferences, understand website usage, and improve your shopping experience.
Some cookies may also be used for analytics or marketing purposes, depending on the services enabled on our website.
You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect some website features.
5. Payments
When you make a purchase, your payment may be processed through a secure third-party payment provider.
Payment providers may collect and process information according to their own privacy and security policies.
We recommend reviewing the privacy terms of the payment service used during checkout if you would like additional information about how payment data is handled.
6. Shipping & Order Fulfillment
To complete and deliver your order, we may share necessary information such as your:
Name, phone number, delivery address, and order details
with shipping companies, couriers, and fulfillment partners.
This information is shared only as necessary to process and deliver your order.
7. Marketing Communications
If you choose to subscribe to promotional emails, messages, or other marketing communications, we may use your contact information to send you:
- New product announcements
- Special offers
- Promotions
- Beauty updates
- Brand news
You may unsubscribe from marketing communications at any time using the unsubscribe option provided in the message or by contacting us.
Transactional communications relating to your orders may still be sent even if you unsubscribe from marketing.
8. How We Protect Your Information
We take reasonable technical and organizational measures to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.
However, no website, online service, or method of electronic transmission can guarantee absolute security.
We encourage customers to use strong passwords and keep their account information confidential.
9. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary to:
- Complete transactions
- Maintain business and accounting records
- Provide customer support
- Prevent fraud
- Resolve disputes
- Meet applicable legal or regulatory obligations
Retention periods may vary depending on the type of information and the reason it was collected.
10. Your Privacy Choices
Depending on applicable law and your location, you may have the right to request access to, correction of, or deletion of certain personal information we hold about you.
You may also ask us to update inaccurate information or withdraw certain marketing preferences.
Some information may need to be retained where required for legal, accounting, fraud prevention, or legitimate business purposes.
11. Third-Party Links
Our website may contain links to third-party websites or services.
Once you leave our website, the privacy practices of those third parties apply. We are not responsible for the content, privacy policies, or data practices of external websites.
We encourage you to review their privacy policies before providing personal information.
12. Children’s Privacy
Our website and products are not intended to collect personal information knowingly from children who are not legally permitted to make online purchases without parental or guardian consent under applicable law.
If we become aware that personal information has been collected improperly from a child, we may take reasonable steps to remove it.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, services, business practices, or applicable requirements.
Any updates will be posted on this page together with a revised Last Updated date.
We encourage you to review this page periodically.
14. Contact Us
If you have questions about this Privacy Policy, your personal information, or how your data is handled, please contact our customer support team.
Website: sallyelessawy.com
Email: [support@sallyelessawy.com]